Questions
Questions and answers
36 answers about the numbers, the codes, your balance and the API — including the ones about what we do not do.
Getting started #
What exactly am I buying?
Access to a code, not to a SIM card. You pick a service and a country, we hand you a real mobile number on a real network in that country, and the verification SMS that arrives on it is shown to you. The number belongs to the network, never to you — you are renting its inbox for one message.
Link to this answerWhat is the difference between a one-time code and a rental?
A one-time code covers a single sign-up on a single service: the number is yours until that code lands, then it goes back. A rental keeps the same number reachable for 7 / 14 / 30 days and takes everything sent to it, from any service. Pick one-time if you are registering once, rental if the account will keep sending you codes.
Link to this answerWhy can I see a number in the list but not buy it?
Stock figures move by the second and the list is a snapshot. Between the moment the page rendered and the moment you clicked, the last line for that service and country can be gone. Reload, or pick the next network — the price for the same service often differs by a few cents between networks and the second cheapest is usually still there.
Link to this answerHow often does the catalogue change?
Continuously. Networks release and recycle lines all day, so both prices and stock are re-read rather than cached for long. What you see on a page is what was true when it loaded; the number on the order bar is re-checked before you are charged.
Link to this answerWhich countries and services can I use?
1,289 services across 145 countries at the moment, from $0.07 per code. The full lists are browsable — every service has its own page with the countries that carry it, cheapest first, and every country has a page with the services available there.
Link to this answerPaying and your balance #
How do I add money?
Open Balance from the account menu, pick an amount and a coin, and you are given a deposit address with the exact amount to send. Send it from any wallet. The deposit is credited on its own once the network confirms it — you do not have to send us anything or tell us it is done.
Link to this answerWhich coins do you accept?
Bitcoin, Monero, Ethereum, Tether (ERC-20), Tether (TRC-20), Litecoin, TRON, Solana. Tether is available on two chains and they are listed separately, because sending TRC-20 tokens to an ERC-20 address loses them. The chain is written next to the address on the deposit screen; send on that one only.
Link to this answerIs there a minimum?
$20.00 per top-up. Below that, network fees eat a large share of what you send, and a deposit that arrives smaller than the fee that carried it helps nobody. There is no maximum in practice, and no expiry on what you hold.
Link to this answerDo you take a fee on deposits?
We add nothing on top. What you pay beyond the amount shown is the network fee your own wallet charges to move the coin, which never reaches us. Cheaper chains cost cents; Bitcoin at a busy moment costs more. That is the whole reason several coins are offered.
Link to this answerI sent a deposit and my balance has not moved.
Give it the confirmations the chain needs — minutes on most, longer on Bitcoin when it is busy. The deposit screen follows the payment on its own and tells you when it has been seen. If you sent less than the amount shown, it waits: the screen says how much is missing, and topping up the difference to the same address completes it. If you sent on the wrong chain, ask in the live chat with the transaction hash before doing anything else.
Link to this answerCan I withdraw my balance?
No. The balance is credit for buying numbers, not a wallet — there is no path out of it back to a coin, and adding one would turn this into a money service with the identity checks that come with that. Top up what you expect to spend rather than parking funds here.
Link to this answerCan I move my balance to another account?
No. Balances stay on the account that funded them. If you run several accounts, fund each one directly.
Link to this answerBuying a number #
It says I do not have enough balance.
The price shown is checked against your balance when you order, not when the page loaded. Top up the difference and the same order goes through — your choice of service, country and network is kept while you do it.
Link to this answerWhy is the same service a different price on two networks?
Because networks acquire and recycle their lines differently, and a plentiful line costs less than a scarce one. It is the same code either way. The order bar puts the cheapest network that actually delivers at the top rather than the cheapest outright, because a line nobody receives codes from is not a bargain.
Link to this answerWhen am I actually charged?
When a code arrives. The price is held against your balance while the number is active and released back in full if nothing lands before the window closes. You never pay for a number that stayed silent, and there is nothing to claim — it returns on its own.
Link to this answerCan I use the same number twice?
Not with a one-time code: that number covers one activation on one service and then goes back to the pool. If you need the same number to keep receiving — a second code later, a login confirmation next month — that is what a rental is for.
Link to this answerThe service says this number is already registered.
Numbers are recycled by the networks, so a line can carry an old account on a popular service. Release it and take another; you are not charged for a number that gave you no code. On the busiest services a country with more stock is worth trying, since its lines turn over faster.
Link to this answerCodes and delivery #
My code has not arrived.
Check first that the service actually sent it — a wrong country prefix or a rate limit on their side stops it before it reaches us. If it was sent and nothing shows, let the window run out: the hold is released and you can take another number for nothing. Codes appear on the order as they arrive; nothing needs refreshing by hand.
Link to this answerThe code is refused as incorrect.
Almost always a second code arriving after the first, with the earlier one now stale — use the most recent. Failing that, the service may have tied the sign-up to a different number than the one you gave it. Start again with a fresh number rather than retrying the old code.
Link to this answerCan I ask for the code again?
Ask the service to resend, not us — we do not generate codes, we receive them. As long as the number is still active on your order, whatever arrives next is shown to you at no extra cost.
Link to this answerCan I receive a phone call instead of an SMS?
No. Everything here is SMS. Services that only verify by voice call cannot be completed with these numbers, and no part of the catalogue claims otherwise.
Link to this answerDo you keep the messages?
They are shown while the order is open and removed shortly after it closes. We keep no copy beyond that, and no copy of the accounts you use them for. What we hold about you is an email address and a password hash.
Link to this answerYour account #
Why do I need an account at all?
To hold a balance and to show you your codes. An email address and a password are the whole of it — no name, no document, no phone number of your own, no card. There is no identity check anywhere on this site.
Link to this answerI cannot create an account.
The password must be at least ten characters and the two fields must match. The form also runs an anti-robot check, which needs JavaScript enabled — it is the only part of the site that does. If the address is already registered, the form says so: sign in instead, or reset the password.
Link to this answerI cannot sign in.
Use the reset link on the sign-in page — it sends a link valid for one hour. After several wrong attempts in a row the form pauses for a few minutes, which is a limit on guessing rather than a lock on your account; waiting is enough.
Link to this answerCan I change my email address?
Yes, in Settings. Your current password is asked for at the same time — without that, a session left open on a shared machine would be enough for someone to take the account by changing the address and then resetting the password.
Link to this answerI think someone else is in my account.
Change your password in Settings. Doing so signs out every other device immediately — that is part of the change, not a separate step. Settings also shows how many sessions are open and lets you close the others without changing anything else.
Link to this answerCan I close my account?
Ask in the live chat and it will be closed. Spend or write off the balance first: it is not withdrawable, and closing the account does not convert it back to a coin.
Link to this answerThe API #
Where do I get an API key?
API key, in the account menu. It is shown once — we store only its fingerprint, so it cannot be looked up again afterwards. Lost keys are replaced in two clicks, and replacing one closes the old one immediately.
Link to this answerWhy does creating a key need a balance?
Because a key spends from it. Issuing one against an empty account gives you a token whose first answer would be a refusal. Top up first and the key takes a second to create.
Link to this answerWhat can the API do?
It reads your balance and the live price and stock of any service in any country. Ordering over the API is next, under the same base address and the same key. The full reference, with every field and every error, is on the API page.
Link to this answerIs there a rate limit?
600 requests a minute, counted per account rather than per address — a key is meant to run from one server, and a per-address limit would punish that while leaving a stolen key free to run elsewhere. Over the limit you get a 429 and a header saying how long to wait.
Link to this answerMy requests started returning 401.
The key was closed or replaced. A key that has been replaced stops working the moment the new one is issued, with no grace period, so a deployment that still carries the old one fails everywhere at once. Issue a key, put it in place, then replace — in that order.
Link to this answerReselling and help #
Can I resell these numbers?
Yes, and there is no separate tier or sales call for it. The prices you see are the prices you pay at any volume, and the API is the same one for everyone. Get in touch once you are running enough traffic that a dedicated rate would make sense.
Link to this answerCan I sell my own numbers through you?
No. We buy from networks and aggregators, not from individuals, and there is no seller programme to sign up to.
Link to this answerHow do I reach you?
Whichever way you reach us, bring one thing with you: the order reference if the question is about a number, or the transaction hash if it is about a deposit. With either of those a question is usually settled in one reply instead of three, because both identify the exact record without any guessing about who you are.
Link to this answerNothing matches that. Try a shorter word — the search looks at both questions and answers.
Still stuck?
The API reference covers everything a developer needs, and the catalogue pages carry the live prices and stock for each service.